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We pride ourselves on our commitment to providing exceptional customer service. Read below what some of our customers have said about our services. If you are a current HDH customer and would like to share your feedback on our services, please submit your testimonial.
Here are some comments from our loyal customers:
“...The end result of the auction exceeded our expectations, but it was our interactions with your staff and the loving way in which Tex's wines were handled that we will long remember...”
(Click here to read this letter in its entirety)
:: Eric Everett Berg
“Truly, a once in a lifetime experience and with such efficiency, dignity, passion, caring and concern for both the buyer and seller. You made a difficult decision an extraordinary pleasure. Our hats off to Hart Davis Hart and its employees.”
:: Marge Harris Bentsen and Family
"...From the most simplistic issue, to the most complex detail, you and your team are the epitome of caring and expert professionalism..." (Click here to read this letter in its entirety)
:: Frank Carnese, LCSW-R
"I have dealt with John Hart and Michael Davis separately for over 20 years and became one of the first clients of their joint enterprise, Hart Davis Hart Wine Co. Since then I have regularly purchased wines in their auctions and have also consigned wines on several occasions. There are logistical challenges involved for a Canadian consigning wine to a US auction but these were all handled most capably by the HDH team, with a minimum of bother for me. I have been very impressed with the calibre of the HDH logistics staff and find them to be both delightful and professional to deal with. My consignments to Chicago went very smoothly, with no problems of any kind. I heartily recommend HDH and can assure any prospective consignor that this group really knows its business, even if crossing the US-Canada border is involved."
:: R. Ross, Toronto
"Well, I am finally getting around to dropping you a line to express how pleased I am with our recent transactions. From the time I first met you face-to-face at the Newberry Library Bordeaux Tasting to the correspondence I've had with you and Mr. Tim Hackett, our business dealings and relationship has been outstanding. Since my situation was a little more complex than others with my wine being in California and me living in the Southeast, many things could have gone wrong. However, you and your representatives were able to coordinate the contract, pickup, shipment, inventory, sale, and remuneration flawlessly. I received my checks on time as promised with all the correct details accurately listed. It truly was a pleasure to do business with HDH and you in particular. Please feel free to include me in your ever-growing list of satisfied customers who can provide reference to any potential consignee."
:: Don T., Huntsville AL
"Wanted to take a moment and thank you all. The three pallets arrived fine and I just finished checking everything in. You guys did a great job! Everything was packed well. Not one bottle missing or too many and everything as described. That kind of attention to detail (all too often lacking in the wine business) will generate and keep customers. Bravo!"
:: James Yobski, Santa Monica CA
"Thank you very much for the update coupled with the extra effort you and the Hart Davis Hart team are devoting to my consignment. Your professionalism and demonstrated performance are greatly appreciated."
:: Brad K., Austin TX
"Rec'd my last consignment check this week! Thanks for all the assistance in the transaction. Now I know what Howard meant when he told me: 'HDH is a pleasure to do business with!' "
:: Ed P., Florida
"Congrats - outstanding results and rankings...Very exciting, well-deserved, and earned through very hard work, diligence, wonderful customer service and friendships, and great successful relationships over many decades."
:: Andy Lawlor, Ann Arbor MI
"I wanted to thank you, and of course the rest of the HDH team, for a great 2008. I have been overwhelmingly satisfied with the relationship that has been developed over the past few years, and what a treat to attend the HUB dinner as well. That was great! Enjoy the holiday season and I look forward to yet another glorious year ahead full of tasty treats and friendly company."
:: Christopher Barnes, Chicago IL
"I just want to send you this short email to say thanks to all of you. All of you are so professional and I am super glad with this transaction, so I placed an order of 2 more cases this morning, it is my luck to know you and your company, I will be your loyal client from now on."
:: Cie Rasonn, Hong Kong
"Their attention to detail is meticulous; their bottle condition descriptions are minutely detailed, better than other auction houses. We put them a notch above the other auction houses."
:: Stefan Blicker, St. Helena CA
"What a class act... HDH... the entire team."
:: Frank Carnese, New York
"They are easy going yet professional, modest yet knowledgeable. And how wonderful that they were willing to go along with exactly what I wanted to do at the auction, including serving Krispy Kremes and Yquem."
:: Grae Verlin
"Hart Davis Hart has established itself as a retail/auction hybrid powerhouse."
:: H. Lee Murphy, Marketwatch
"I buy almost exclusively from HDH in Chicago. They are really wonderful."
:: Christopher Barnes, Chicago IL
"... the gold standard for anything to do with wine... They’re considered to be the most knowledgeable people in the business in the U.S. and the most dependable. They jump through hoops to get you what you want, when you want it."
:: Tom Pirko
"Regardless of who is selling, HDH, which also has a retail business, takes its time meticulously researching the provenance of the wines, essential information for any serious buyer."
:: Chris Warren
"... the technology leader in online wine sales and auction details."
:: Peg San Felippo WineBusiness.com
"Hart Davis Hart Wine Co. boasts selections from some of the finest wineries in Napa Valley including [Marcassin], Screaming Eagle and Diamond Creek Lake Vineyard."
:: CS Chicago
"It has access to top cellars coming to the market, its auctions are elegant without being stuffy, and it embraces technology... HDH takes great pains to have instant online inventory – as soon as a customer buys a wine, it disappears from the website."
:: Roger Morris